FAQ
❓ Frequently Asked Questions (FAQ)
🔄 What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unopened, and in original packaging.
We do not accept returns on used beauty tools, opened personal care items, or clearance products.
📧 To request a return, email support@glowhardorgohome.com with your order number and photos (if applicable).
🚚 Do you offer free return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In those cases, we may provide a prepaid return label.
⏱️ When will I receive my order?
Our products ship from various suppliers. Orders are processed within 2–5 business days, and delivery typically takes:
- U.S.: 7–15 business days
- Canada & Europe: 10–20 business days
- Other countries: 12–25 business days
📦 How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 3–7 business days for tracking to update.
❌ Can I cancel my order?
Orders can be canceled within 1 hour of placing them. After that, they are already being processed by our supplier and cannot be stopped.
💸 When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after your return is received and approved.
📬 Do you ship internationally?
Yes, we ship worldwide. Shipping fees are calculated at checkout based on your location.
🛍️ Do you offer bundles or kits?
Yes! Check out our Glow Essentials Kits for curated bundles that help you glow from your home to your skin.
📧 Still have questions?
Reach out to us at support@glowhardorgohome.com — we’re happy to help!